**Responsibilities**:
- Analyze technical trends and recommend product and documentation enhancements.
- Actively contribute to our online community and knowledge database for up-to-date customer information and solutions. This is a global team, so this role will be interacting closely with Support offices in the US, Mexico, Europe, Australia, Singapore and Japan, as well as with customers around the world.
- Working for Brightcove will give you a unique opportunity to join a fast growing company and play an integral role building products and online services that promise to transform the media industry and change the way people all over the world watch video.
**Qualifications/Experience**
- 1-2+ years work experience in a customer focused position.
- Fluency in written and spoken English is required.
- Exposure to online technical problem solving and triage.
- Proven ability to work with the team to quickly and calmly resolve technical issues.
- Understanding of internet technologies including browsers, networking, firewalls & proxy servers.
- Required to be flexible, detail oriented and organized with the ability to multi-task.
- Working knowledge of web-based technologies, including HTML, XML, FTP, JavaScript, and CSS.
- Familiarity and working knowledge with online video and rich media.
- Working knowledge of Internet Networking processes
**About Brightcove**
Brightcove is a team of smart, passionate people who are revolutionizing the way organizations deliver video. We're hyped up about storytelling, and about helping people connect, share experiences, and view the world. Bottom line: video is the world's most compelling, exciting medium, and Brightcove exists to demonstrate that video means business.
As the industry leader in this space,



we empower our customers to deliver top-notch video experiences to audiences on every screen in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. Creativity thrives. Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and passions and we have built a culture that values individual empowerment, excellence and collaboration. This culture enables us to develop technologies once thought impossible, provide customer support without parallel or excuses, and leverage the expertise and resources of a global infrastructure. We take our video seriously, and we take great pride in doing it as one team.
**Working at Brightcove**
As the undisputed integral leader in powering premium video for our customers, Brightcove recruits and retains highly qualified and motivated individuals, creating an environment where people can innovate and achieve their best, and we reward them for their performance by giving them the opportunity to share in the company's success. We offer competitive benefits and compensation packages.
We offer Remote, Hybrid, and Onsite work arrangements to work in our brand new Guadalajara office located in Puerta de Hierro, part of the metropolitan area of Guadalajara. The office has an open yet focused working space layout and employees enjoy access to stocked kitchens with daily catered lunches and social activities that celebrate a variety of personal interests. We have plenty of opportunities to meet your colleagues around the globe and we also celebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcoveand more!-
**Please submit your resume in English to be considered for this job**
LI-MR1

📌 Technical Support Engineer - Tier 1 (1pm to 9pm) (Guadalajara)
🏢 Brightcove
📍 Guadalajara