**Location**: Tijuana, BC, Mexico
Teradata is looking for a Cloud Support Engineer to join Teradata General Support Organization supporting customers using the industry-leading data analytics software platform to uncover real-time business intelligence at scale in Cloud, On-Premise, and anywhere in between. We are looking for colleagues with engaging personalities, a passion for excellence in technology, customer focus, and great problem-solving skills.
What You’ll Do
Key Responsibilities
Manage and support mission-critical/24x7 public cloud environments for multiple customers
Backup, Archive, and Recovery execution of the cloud-based data warehouses
Throughput monitoring, load balancing, improving the overall system health by optimizing the key public cloud resources
Working with distributed teams
Real-time troubleshooting and problem resolution
Skills & Attribute
Basic knowledge in Public Cloud Services
Basic knowledge in Linux administration and Shell Scripting
Basic knowledge on any of the RDBMS like Oracle//DB2/Netezza/Teradata/Others
Good presentation and communication skills
Good team player




Basic Qualifications
Engineering Graduate or 3-year Diploma
Entry-level to a professional job progression
Required to work in the Tijuana office
Desirable Skills
**Understanding of Cloud Computing**: virtualization technologies, Infrastructure as a Service, Platform as a Service and Software as a Service Cloud delivery models and the current competitive landscape
Understanding of infrastructure (firewalls, load balancers, hypervisor, storage, monitoring, security, etc) and have experience with orchestration to develop a cloud solution
Understanding of database architecture and modeling, RDMS and No-SQL
VMware skills
Desirable Certifications
Any Cloud Certification from either Amazon Web Services, Microsoft Azure, or Google Cloud Platform
ITIL, CISSP, or other relevant certifications are desirable
Preferred Qualifications
4 Year Engineering Degree or 3 Year Master of Computer Application
Excellent oral and written communication skills in the English language

📌 Junior Cloud Support Engineer (Tijuana)
🏢 Teradata
📍 Tijuana