**Job DescriptionAbout Us**:
Join Estaga, a top-tier Vacation Rental Management company in the USA. We're dedicated to delivering excellent guest experiences and streamlined management for property owners. We are currently seeking an experienced Property Manager/Guest Relations Specialist with **fluent English (Level C or higher).Role**: This role is perfect for those who are adept at multitasking and are passionate about providing top-tier customer service.
**Responsibilities**:
- Assist customers with reservations, amendments, cancellations, and provide detailed property information, including features, pricing, and availability, using the company’s booking system.
- Address and resolve customer issues or complaints to enhance their overall experience.
- Communicate effectively with guests regarding maintenance issues and ongoing repair work.
- Conduct regular inspections of rental properties to identify maintenance or repair needs and ensure compliance with safety regulations.
- Coordinate routine maintenance tasks and emergency repairs, overseeing quality standards and timely completion.
- Build and maintain relationships with contractors and service providers for maintenance needs.
- Maintain detailed records of all maintenance activities, repairs,



and expenses.
- Ensure all maintenance and repair work adheres to the company's quality standards.
- Manage inventory of maintenance supplies and equipment, ensuring availability.
**Requirements**:
- Must have a total understanding of Front Office Operations.
- Minimum 2 years of experience as Front Office Supervisor, Manager on Duty.
- Outstanding verbal and written skills, with the ability to simplify complex processes.
- Proven track record of nurturing and maintaining long-term professional relationships. Past testimonials or references are a plus.
- Proficient in handling and resolving conflicts professionally and efficiently.
- Independent working style and familiarity with various digital tools and platforms.
- Exceptional skills in negotiating terms, prices, and services to achieve quality at cost-effective rates.
Pay: $25,000.00 - $27,000.00 per month
Application Question(s):
- Why are you a great match for this role 200 words
**Experience**:
- property management: 1 year (required)
- customer facing role: 1 year (preferred)
**Language**:
- Fluent in English (required)
Work Location: Remote

📌 Hospitality Experience Manager - Vacation Rentals (México)
🏢 Estaga
📍 México