About the Role
Transplace, an Uber Freight is looking for experienced customer service professionals with a background in the Claims field. Our specialists will work closely with claims adjusters to determine if an OS&D; issue should be a claim while providing excellent customer service to our customers.
Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments
Coordination of the OS&D; Process
Start OS&D; report in access database
Get detailed information i.e., type of issue, Item #s, description of product, etc.
Get disposition from customer
Fill out RA if applicable
Follow up until resolution of issue is complete
Position requires extensive us of PC software to conduct analysis, develop reporting and correspond with customers, TSP and other members of the team




Must have the ability to positively interface with customers and TSP personnel ranging from TCs to claims managers
Complete the 24 hours of courses
Crosstrain a team member for 8 hours
Help on the training of new team members
Basic Qualifications
0-1 years’ experience customer service area
Bachelor’s degree
Advanced Spanish and English written, oral, and presentation communication skills
Preferred Qualifications
Knowledge of Freight Industry
Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas

📌 Claims Specialist I (Monterrey)
🏢 Uber Freight
📍 Monterrey