**What we offer**:
This is What You Will do in This Role:
- Participates in the support of semi-complex systems that integrate hardware and software.
- Provides support in semi-complex material specification, schematic troubleshooting and appropriate follow-up.
- Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction.
- Provides troubleshooting expertise to Dematic's customers.
Travel between 10-20% to different customer locations which may include weekends and overtime
**Tasks and Qualifications**:
What We are Looking For:
- Bachelor's Degree.
- 1 to 3 years of experience in a related field providing Customer Service Support.
- Experience with Allen Bradley Logix PLC controls platforms.
- Experience with controls hardware troubleshooting.
- Siemens and Modicon PLC experience a plus.
- Electrical troubleshooting experience.
- Strong Customer Service mentality.
- Strong verbal communication skills over the phone.
- Ability to work independently.
- Ability to in shifts.

📌 Controls Engineer Technical Support (Isla Guadalupe)
🏢 Dematic Logistics de Mexico de C.V.
📍 Isla Guadalupe