Led by Rodolphe Saadé, the CMA CGM Group, a general leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
CUSTOMER SERVICE ASSISTANT




MAIN ACTIVITIES
POSITION PURPOSE Serve the customer in all its queries and requirements
Inform th e customer on any shortcomings based on initial conditions (cost, delay ).
EDUCATION
B usiness administration, international relationship, international business, or similar
REQUIRED
KNOWLEDGE
Basic knowledge of custom operations
Knowledge of port operations
Knowledge of cma cgm services
Read, write, speak english in everyday and professional situations
Know customer characteristics & market segmentation techniques : information analysis, use of customer database.
Negotiation skills
Problem solver
Good to work under pressure
Proven ability to keep multiple tasks on track
Strong written and oral communication skills
Team worker
Integrity
Reliability
SKILLS
Come along on CMA CGM’s adventure !

📌 Customer Service Assistant (Tláhuac)
🏢 CMACGM
📍 Tláhuac