Activities may include, but are not limited to:_
- Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
- Provides telephone customer service regarding company's services and/or products.
- Identifies customer's needs and determines appropriate action
- Promotes and sells the company's products or services.
- Investigates and resolves complaints.
- Uses a computer system to track questions and answers as well as enter and track the status of orders.
- Evaluates and resolves customer complaints professionally and tactfully.
- Negotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.
- Authorizes credit memos/refunds within policy and according to established procedures.
- Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
- Implement account service strategies.
- Principal liaison with marketing and sales for assigned customers.
- Implementation of marketing programs for assigned accounts.
- Support all aspects of service to the customer including,



but not limited to: price quotes and quote follow-up, technical and product recommendations and sample department coordination.
- Initiate and implement initiatives which improve customer service and responsiveness.
- Coordinate with Logistics and Operations on capacity planning and scheduling.
- Champion customer needs and follow up on customer inquiries.
- Provide responsive order management support including order entry, or expediting and shipment information to customers.
- Proactively communicate supply chain issues and provide alternatives.
- Attend technical training seminars.
- Back-up team-members when workload makes this necessary.
- Partner with Inside Sales** **to assist in achieving sales goals.
**Qualifications**
Bachelor’s degree.
**Additional Information**
- 3 years Customer Service.
- Good written, verbal English communication skills.
- Good data entry and organizational skills. Detailed oriented and good follow-up skills
- Able to effectively manage many priorities and issues.
- Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.

📌 Customer Service (Ciudad Juárez)
🏢 Avery Dennison
📍 Ciudad Juárez