Job Summary:
Key Responsibilities:
- Providing regular updates to manager(s) and stakeholders on project status, issues, concerns, and successes
- Identifying and resolving customer issues, seeking direction when needed
- Responsible for identifying, routing, and/or managing customer inquiries to the appropriate area within the company
- Coordinating communications across internal, management, agency, and technology teams
- Facilitating necessary user-acceptance testing and/or post-launch remediation
- Analyzing metrics to understand opportunity areas and improvements
Supervisory Responsibilities:
This job does not have supervisory duties
Preferred Qualifications:
Education and Experience
- Bachelor’s Degree or equivalent




- 2 or more years of related experience
Certificates, Licenses, Registrations
- None
Functional Skills
- Customer service mindset, strong attention to detail, and a keen sense of urgency
- Effective problem-solving, quantitative analysis
- Proficiency in MS Office
- Insurance or Banking industry experience
Integon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M. Best, for financial strength.

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