**Responsibilities**:
- **Configuration and Customization**:
- Configure Jira workflows, screens, fields, and issue types to align with the organization’s processes.
- Customize Jira to meet the unique needs of different teams or projects.
- Assist with migration issues and provide technical support for the migration process to ensure that it runs smoothly and efficiently
- **User Management**:
- Manage user accounts, groups, and permissions within Jira.
- Ensure that each person has the appropriate user role and privileges assigned.
- **Integration and Automation**:
- Handle integrations with other tools to enhance Jira’s functionality.
- Develop custom workflows, apps/plugins, and integrations as needed.
- **System Maintenance**:
- Maintain overall system efficiency by monitoring performance, addressing bottlenecks, and optimizing configurations.
- Troubleshoot issues related to Jira functionality and performance.
- Innovate and iterate on improvement processes and share the learnings.
- **Documentation and Training**:
- Document processes, best practices, and guidelines for Jira usage.
- Provide training and support to users on Jira features and functionality.




- Conduct Office Hours, Forums, Awareness and Working sessions.
- **Team Ceremonies**:
- Actively participate in all team agile meetings:
- Backlog Refinement/Planning
- Stand-ups
- Retrospectives
**Qualifications**:
- **Experience**: Prior experience as a Jira Administrator or similar role.
- **Technical Skills**:
- Proficiency in configuring Jira workflows, permissions, and customizations.
- Familiarity with Jira Cloud administration.
- Knowledge of Jira apps, add-ons, and plugins.
- **Communication Skills**: Ability to bridge technical and non-technical communication gaps. Must have excellent planning and communication skills, flexibility to accommodate working across different time zones and sensitivity to cultural and geographical differences.
- **Problem-Solving**: Strong troubleshooting, analytical, and problem-solving skills.
- **Nice to Have**:
- Familiarity of other Atlassian products: Jira Service Management, Confluence, Compass, Jira Product Discovery, Assets.
- Knowledge of: GitHub, Linux, Python, Shell/Bash, Rest API.

📌 Jira Cloud Administrator (Naucalpan de Juárez)
🏢 Ford Motor
📍 Naucalpan de Juárez