**Post Sales Service Specialist**:
**Take your next career step at ABB with a integral team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Responsible to provide technical, order, and payment-related assistance/support to the internal and external customers. Coordinates with relevant stakeholders to obtain complete case ownership and to improve customer satisfaction.
**Your responsibilities**:
- Work closely with customers to develop resolution plans, monitor progress, and ensure appropriate closure.
- Provide troubleshooting and problem resolution support via phone and web.




- Interact with technology, supply chain, product management, sales, and field service to provide technical and commercial solutions for customers.
- Work cross-functionally with global teams.
- Document customer cases and actions using case-tracking tools.
**Your background**:
- Bachelor´s Degree in Electrical, Mechanical or Electromechanical Engineering.
- +2 years of experience in Customer support.
- Portfolio Management, Business Strategy and Market Intelligence.
- Knowledge of ERP (SAP) FICO Model, MS Office and Advanced Excel.
- Type of Experience: Manufacturing / Cost Accounting / Finance.
- Strong Leadership, Attention to detail, self-critic and excellent customer service attitude.
- Advanced level of English.
**More about us**:

📌 Post Sales Service Specialist (Ciudad Apodaca)
🏢 ABB
📍 Ciudad Apodaca