Note: _We need expertise in one of the tools_: _**Tableau, Qlik, Power BI, Thoughtspot, Sigma Computing, SiSense, Looker, Alteryx, Dataiku, DataRobot, Trifacta, Alation, Incorta, Zoomdata, OBIEE, Birst, GoodData, Cognos, Business Objects**_
Come and be a core part of a rapidly growing startup in the Analytics / Business Intelligence domain.
We’re looking for a Senior Customer Experience Engineer to help support our Tellius Analytics Platform as we scale it to the next phase. This is an individual contributor, hands-on role that requires strong technical acumen, deep analytics/business intelligence knowledge, and sharp technical support skills along with a can-do attitude to build the best possible experience for our customers. Passion for Artificial Intelligence, Predictive Analytics, and Machine Learning technologies is a core requirement.
Impact:
- **(50%) Support** - Answer questions, triage complex technical issues, troubleshoot/debug on customers' environments, collaborate with engineering, and get issues resolved.
- **(30%)



DevOPS** - Help upgrade, install and setup new/existing Tellius customers. Be able to help with operationalizing customers and unblocking them.
- **(20%) Enablement** - Help customers develop use cases on Tellius and drive adoption of the Tellius platform.
- Collaborate with cross-functional groups - backend, frontend, DevOps, design, product, and the go-to-market teams to create a first-class experience for users of our produc
**Knowledge**:
- 5 years of in-depth experience within the Data Analytics / Business intelligence (BI) / Databases domain.
- Strong fundamentals in Computer Science and Databases.
- Strong understanding of Kubernetes, Cloud Infrastructure like GCP, AWS, and Azure.
- Working knowledge SQL, Data Modeling
- Deep understanding Helm, Terraform and Scripting are important
Pay: From $10,000.00 per month
**Language**:
- English (required)

📌 Customer Support Experience / DevOps (Tláhuac)
🏢 SA Technologies
📍 Tláhuac