Location:
- Queretaro - Querétaro, Mexico - 501/502 Avenida Indust Minera
- Job Family:
- Quality
- Worker Type Reference:
- Regular - Permanent
- Pay Rate Type:
- Salary
- JOB ID:
- R-
**Description & Requirements**:
**Position Summary**:
Manage and ensure corrective and preventive actions are implemented for the Customer's complaints. Responsible for improving the overall quality performance of the product we deliver to our customers. Compliance with QRO pathway matrix, Quality management system BMS and QMS, IATF 16949, ISO 14001 and ESDS 20.20 as well as customer specific requirements.
**Responsibilities**:
- Ensure root cause analysis and implementation of corrective action for 0KM concerns (mass production).
- Responsible for maintaining and continual improvement activities to enhance the quality system.
- Support the Quality Inspectors, Technicians and Engineers to ensure that products and processes comply with the relevant requirements of the quality management system.
- Preparation of QA reports.
- Development of Control Plans and ensure handover for Control Plan maintenance.
- PPAP submission process and provide customer feedback for approval.
- Compliance with customer specific requirements.
- Other activities as required by the Sr. Customer Quality Engineer.
- Manage containment actions for 0Km concerns and quality proactive notifications (including customer sorting & Quality Alerts).
- Manage additional controls with Engineering and Operations to ensure quality products during SOP + 90 days (Safe Launch Plan).




- Execute IPSO Audit to ensure transfer to production of new products are in accordance with approved data.
- Manage quality RMA process, review, and confirm customer deductions due to 0Km concerns (mass production).
**Basic Qualifications**:
- ** Electronic or Mechatronic Engineering Degree**:
- ** 3 years of prior experience as Quality Assurance Engineer and 2 years of prior experience in industrial product manufacturing environment**:
- ** Preferred**: Experience working with FORD customer (customer portal)**:
- ** English 90%**:
- ** Knowledge of Quality Systems (IATF 16949, ISO 9001)**:
- ** Control Plan knowledge**:
- ** PPAP knowledge**:
- ** MSA Measurement System Analysis**:
- ** Statistical Process Control (SPC)**:
- ** 8Ds**:
- ** 5 Why’s**:
- ** VDA**:
- Integrity
- Innovation
- Inclusion
- Teamwork & Respect
- Excellence
**Preferred Qualifications**:
- Leadership
- Change Orientation.
- Collaboration.
- Judgment.
- Result Driven.
- Communication Skills (Oral and Written)
- Able to plan and organize
- Social and group skills
- Analytical.
- Problem solving skills.
- Computer knowledge (Auto cad, Office: Word, Excel, Power Point, SAP, etc.).
**Important Notice: Recruitment Scams**- HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

📌 Customer Quality Engineer (Santiago de Querétaro)
🏢 Harman International
📍 Santiago de Querétaro