**Join a team recognized for leadership, innovation and diversity**: Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk with a specific focus on PLC-controlled machines and subsystems and control systems based on C/C++ programming languages. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues. **Key Responsibilities** *** - Be part of a team that is solving complex technical problems for customers - Balance systematic analysis with decisiveness - Consistently make and execute timely decisions in the face of complexity and/or ambiguity - Identify, investigate, troubleshoot, analyze, and resolve technical issues - Track requests resolution - Debug software defects and analyze source code for proprietary material-handling controls systems - Create root cause analysis documents - Establish and follow methodologies - Develop and share knowledge - Provide technical training - Suggest enhancements to advance projects - Assist product and process certification - Develop technical and software improvements - Test and implement software changes - Present to leadership and external customers - Build business acumen while learning to address customers’ technical needs - This job requires <10% Domestic Travel **YOU MUST HAVE**: - Bachelor’s Degree in Engineering or Computer Science - Ability to code in multiple languages - Advanced level troubleshooting skills - Excellent interpersonal, verbal, and written communication skills - Analytical skills and software development skills - Minimum 5 years professional experience: - At least one year of experience programming PLC and/or troubleshooting PLC ladder logic - At least one year of experience programming C/C++ languages and/or troubleshooting controls systems software - At least one year of experience with SQL, creating queries, & data analysis and/or troubleshooting database issues - At least one year of experience reading, reviewing, and interpreting electrical schematics and network drawings - At least one year of customer support and/or customer facing experience **WE VALUE**: - Fully understand the product lifecycle and seek means to reduce cost of the product and processes. - Some experience in software, engineering or related field - Diverse and integral teaming and collaboration - Effective communicator - Support the technical portion of proposals to address future business opportunities with the OEM - Develop and mentor members and junior engineers in both technical issues and in proper behaviors with internal and external customers. - You find the correct balance between demand and capacity when establishing priorities for the organization. **Additional Information**: - ** JOB ID**:HRD - ** Category**:Engineering - ** Location**:Av. Eje 5 Norte number 990,Mexico City,CIUDAD DE MEXICO,02230,Mexico - Exempt

📌 Advanced Application Engr (México)
🏢 Honeywell
📍 México