**Remote Work: Yes**
**Overview**:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We’ve only begun reimaging the future - for our people, our customers, and the world.
Let’s create tomorrow together.
Works under moderate supervision to answer general questions regarding company products and services. This role requires detailed knowledge of the company's products and services.This role is for working night shifts.
**Responsibilities**:
- ** This role is for working night shifts.Home Office-**:
- Answers initial customer calls and answers general questions
- May require deviation from standard screens, scripts and procedures
- Directs callers to appropriate resources and personnel




- Determines appropriate solutions and responses
- Gathers information from internal resources to answer customers questions
- Documents customer concerns and escalates concerns to appropriate channels in a timely manner
- Demonstrates strong customer service. communication and problem solving skills
**Qualifications**:
Qualifications:
- **
This role is for working night shifts. Home Office-**:
- Bachelor's degree or Associate Degree (Technical Degree).
- English proficiency.
- 1-3 years demonstrated working experience required
- Basic computer literacy with a working knowledge of the Microsoft Office Package
- Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers
- Demonstrates strong customer service and communication skills
**Preferred Qualifications**:
- Technical Certifications preferred
- ** Problem Solving**: Addressing and resolving customer complaints or issues efficiently.
- ** Record Keeping**: Documenting customer interactions and maintaining records in the company’s database.
- ** Providing Feedback**: Communicating customer feedback to relevant departments to improve services and products.
- ** Following Up**: Checking in with customers after issues have been resolved to ensure satisfaction.

📌 Customer Support Representative, Ii (Ciudad de México)
🏢 Zebra Technologies
📍 Ciudad de México