Create and update process documentation.
- Assignment, tracking and closure of technical support services provided to different clients of GSB Solutions. These activities include:
- Access the ticket management system, for the services assignment.
- Request notification from the engineer in case any problem arises during the service.
- Record the services performed in the corresponding database or ticket management systems.
- These activities are not limiting.
- Verifiable experience, at least six months experience in IT or customer care service.
- Team player.
- Responsible and organized.
- Resourcefulness and proactivity.
- Time management skills and ability to prioritize work.
- Attention to detail and problem-solving skills.
- Have written and verbal communication skills.
📌 Help Desk - Operations Brasil (Ciudad de México)
🏢 Gsb Solutions
📍 Ciudad de México
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