**Job Summary**
**Location**: Hybrid - Mexico City
**Key Responsibilities**:
- Handles customer support requests primarily via phone, chat, and tickets.
- Escalates support requests, as necessary, to appropriate escalation path.
- Provides technical troubleshooting of product offerings and offers solutions that satisfy customer.
- Proactively seeks opportunities to educate and solve for future technical challenges a customer may face.
- Creates and maintains customer loyalty by serving customers above and beyond their expectations.
- Exercises good judgment in decision-making in order to routinely deliver exceptional customer support at all times. Example activities include:
- Spam/Security analysis and recommendations
- Desktop Client/Mobile Device troubleshooting
- Account and Billing related inquiries
- Support users in use and troubleshooting of Microsoft products
**Qualifications**:




- Exhibits a strong desire to learn technologies.
- Outgoing personality with great attitude.
- Highly organized, quick learner, and an ability to work in a team environment.
- Possess strong written and verbal communication skills.
- Required: High school diploma or equivalent
- Technical certifications MCSA for Office 365, A+, Network + are desirable
- Customer service and phone call experience.
- Experience with help desk/ticketing systems
- Certifications in relevant work
- English advanced and fluent proficiency
**Discover your inner Racker**: Racker Life- **This opportunity is a permanent hybrid position, and you need to be based in Mexico City or the State of Mexico.**
LI-GP1
LI-Remote
**About Rackspace Technology**
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