The **IT-IS Business Application Analyst** support Nissan Insurance operations and guarantee the IT service availability
This position reports to Jr Manager IT-IS Business Applications, active participation is key as part of the cross-functional project management team focused on business transformation.
**Job Responsibilities.**
- To assure the proper incident management and service request execution that come from Nissan Insurance business.
- To provide second level of support for Nissan Insurance IT-IS incidents.
- To manage external providers to assure the proper quality of service and fulfill the operational SLA's.
- To contribute the improvement of IT-IS support by providing business consultancy
- To execute incident's root cause analysis, debug and process walk through to assure solutions.
- To participate in business process reengineering and continuous improvement initiatives (Demand Management)
- To be part of cross-functional teams as RTB-AMS specialist, mainly focus on innovation projects
- To produce timely, detailed operational KPIs and reports.
- To manage constant communication with Managers levels of a specified customer
- To proactively align with business and technology partners to raise proactive initiatives, automation, digitalization and innovation that offer additional business value and/or solve business problems.
**1. Job Knowledge and Skills**:
- Must have:
- Effective Incident and Problem management
- Effective Project management
- Understanding of IS Insurance and Finances




- Proficient in Microsoft Products, Word, EXCEL, PowerPoint
- Expert handling external providers
- Nice to have:
- Knowledge in Insurance, Financial or Automotive Industry.
- Knowledge on Devops, procurement processes in a general company.
- Itil and COBIT Certifications.
- Experience with foreign interaction and processes.
- Computer Skills: PowerPoint, PowerBI and Excel (Advanced)
- Competencies:
- Focus on results, customer orientation, negotiation and conflict management, effective communication, problem solving, teamwork, planning and organization, work under pressure.
- Ability to articulate to Business and II-IS Managers.
**2. Years of Experience**:
- 2-3 years of experience with Areas related with IT-IS at Finance or Automotive Industry.
- 2-3 years of experience in Incident Management and Problem management process execution and KPI's at Finance or Automotive Industry.
**3. Education**
Bachelor's degree in Computer Science, Information Systems, Industrial Engineer or related discipline.
**4. Specific Course/Certifications**
- ITIL and/or COBIT certifications desirable
**Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
Jesus Maria Aguascalientes Mexico

📌 Analyst IT Is Business Applications (Aguascalientes)
🏢 Nissan
📍 Aguascalientes