Syteca Inc. is a recognized software vendor delivering a cybersecurity platform dedicated to inside perimeter security. The Syteca platform provides advanced user activity monitoring (UAM) and robust privileged access management (PAM) solutions to organizations in every industry and sector.
Founded as Ekran System in 2013 by a team of passionate cybersecurity experts, Syteca Inc. has grown into a general cybersecurity provider for more than 1,500 organizations across every industry on every continent. With headquarters in Needham, MA, USA, and a worldwide network of offices and partners, we're dedicated to safeguarding organizations of all sizes from human-related risks.
We invite a **Support Engineer** who is excited about technology to join our team **for providing top-class services for worldwide famous users of our cybersecurity product**. You will learn from our experts and get a unique experience to become an expert yourself.
**Responsibilities**:




- Hold technical presentations and online demos explaining our solution to prospective customers
**Work schedule**:
- Monday to Friday 7:00 PM - 4:00 AM (CST)
**Requirements**:
- 2+ years experience in technical support
- Spanish and English languages level (both): Upper-Intermediate and higher
- Good communication skills
**Would be a plus**:
- Knowledge of SQL queries and cloud computing platforms (AWS, Azure)
- Work experience with Linux OS (basic troubleshooting, logs collections)
- Certificates in Cyber Security
**Our benefits**:
- Remote work
- Attractive salary adapted to your experience
- Career advancement and professional growth
- Personalized learning approach (mentoring, internal courses, knowledge sharing)
- Regular development - experienced team, development plan
If you are interested in this position, please send us your detailed CV.

📌 Support Engineer (México)
🏢 Syteca
📍 México