We are ACTIVELY hiring multiple people for this position for a rapidly growing cutting-edge law firm.
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IMPORTANT: This is **NOT** a remote job opportunity. You will be required to work from the Zapopa office, in Mexico.
**Responsibilities**:
- Conducting basic research to investigate whether prospective clients’ claims have merit.
- Evaluating prospective clients’ claims to determine whether they’re in line with the areas of practice and experience of the firm.
- Onboarding new clients by filling out intake forms, harvesting data.
- Entering client information into different platforms.
- Performing administrative support tasks as assigned.
- Receiving Inbound calls for potential new clients.
- Making/Taking outbound/inbound calls to warm leads (150 a day) people who already looked for debt relief, SSD or Immigration assistance.
- Building relationships with the potential new clients, follow the 11-step structure of a call, ensuring they show up for their first consultation.
- Setting up appointments with the attorneys.




- Rescheduling and canceling appointments when needed and filing the outcome forms.
- Connecting the consultations through Zoom with the attorneys.
**Requirements and skills**:
- Customer service skills to make prospective clients feel welcome.
- High-level listening skills to gain a thorough understanding of claims.
- Demonstrated interviewing skills to know which questions to ask to gather more information.
- Strong written and oral communication skills to explain next steps and compose client profiles for attorneys.
- Basic understanding of various legal specialties to evaluate the suitability of your firm and recommend other firms as needed.
- Organizational skills to keep track of prospective clients’ contact and case information.
- Multitasking ability to move quickly from one inquiry to another.
- High School Diploma.
- Computer Skills.
**We Offer**:
- Competitive salary
- Bonuses
- Legal Mexican benefits
- 20 days of Christmas Bonus
- Food Pantry
- Floating Day

📌 Bilingual Appointment Setter/customer Service (Zapopan)
🏢 Farmer & Wright
📍 Zapopan