**The **Opportunity**:
Responsible for the oversight, development and delivery of all global HR administrative and operational related activity including but not limited to workforce analytics, benefits and associated policies, and all relevant HR Information Systems. Manage the HR Solutions, Analytics, and HR Services teams responsible for all data input
- Supervise and manage the Transaction Delivery team, ensuring timely and accurate processing of HR transactions such as new hires, terminations, transfers, promotions, and benefits administration.
- Ensure compliance with company policies, employment laws, and regulatory requirements.
- Monitor and analyze transactional processes to identify trends, issues, and opportunities for improvement.
- Collaborate with HR Business Partners, Payroll, IT, and other stakeholders to ensure seamless HR service delivery.
- Provide guidance and support to team members, fostering a positive work environment and promoting professional development.
- Develop and implement standard operating procedures (SOPs) and best practices for transaction processing.
- Manage and resolve complex employee inquiries and issues escalated by the team.
- Drive the adoption of HR technologies and digital tools to enhance efficiency and user experience.
- Prepare and present reports on team performance, transaction volumes, and service level agreements (SLAs).
- Participate in HR projects and initiatives as required.
**EXPERIENCE**:
**Education**: Bachelor's degree in Human Resources, Business Administration, or a related field.
**Experience**: Minimum of 5 years of experience in HR service delivery, with at least 2 years in a supervisory or leadership role preferred.




- Strong knowledge of HR processes and best practices.
- Proficiency in HR Information Systems (HRIS) and Microsoft Office Suite.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Strong analytical and problem-solving abilities.
- Experience in process improvement methodologies such as Lean or Six Sigma is a plus.
- High proficiency in English language both written and spoken
- Proficiency in other regional language desirable
**SKILLS AND COMPETENCIES**:
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Analytical and problem-solving abilities.
- Knowledge of local labor laws and regulations.
- Ability to work in a fast-paced and dynamic environment.
**OTHER**
- Shift: 5:30am - 2:30pm MXC
- All positions will follow current in-office requirements, specific to the office location.
- Relocation support and packages are not being offered for positions at this time.
- Applicants must be legally authorized to work within the country that the position is based. Visa support is not being offered at this time.
- The salary for these positions will be determined based on the market rates for the location in which the role is based.
**Disclaimer**:




The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
**Why Avantor?**
**Dare to go further in your career. **Join our integral team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
**The work we do changes people's lives for the better.** It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
**EEO Statement**:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision.
**3rd Party Non-Solicitation Policy**:

📌 HR Supervisor, Transaction Delivery - HR Solutions (Ciudad de México)
🏢 Avantor
📍 Ciudad de México