Liberia, CRI Cancun, MX; Punta Cana, DO; Flexible; Hybrid Permanent Full Time As per local standards
Join our global TUI Musement IT Team as a Country IT Specialist and provide a high level of service to internal and external customers.
**ABOUT OUR OFFER**
- **
Personal benefits**: Competitive salary and benefits as standard.
- ** Adaptable working**: We encourage a healthy work-life balance and offer hybrid working models.
- ** A career to shape**: Opportunities to upskill, reskill and grow your career.
- ** Expand your horizons**: Develop yourself as part of a friendly, richly diverse and virtual international team.
- ** Community**: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
**ABOUT THE JOB**
- Provide proper onsite management of Infrastructure incidents, request, and projects. Ensure a successful solution of problems, control and process improvement and increase customer satisfaction and business objectives. Your expertise includes the following areas but not limited to that:
- M365 support
- W10 support (including imaging)
- Issues troubleshooting
- General user’s support
- Onboarding of Users and devices included but not limited to iPads, Fixed Phones, Mobiles and point of sales devices
- Manage relationship and accountability with IT Suppliers (H/W, S/W & Telco) including SLAs, RFPs, quotations to it level of responsibility
- Responsible for the availability, capacity,



performance, and security of operating platforms
- Design and manage configuration processes, capacity, and operation of systems.
- Take accountability in the development of local systems, defining the ways of working within Agile methodologies
- Commit to continuous growth and develop of your IT skillset including excellent development of use of soft skills
**ABOUT YOU**
- Strong experience
- Excellent communication skills with advanced level of English and Spanish languages
- Degree / Diploma in Information Technology, Computer Science or a related discipline desirable.SME (Subject Matter Expert) in certain IT areas.
- Strong Customer Services Skills: Polite, Professional, and Polished.
- Experience and /or certifications on any of the following technologies is highly valued:
- Extensive experience with Windows 10 (/11)
- Experience with Office 365
- Experience Apple iPads, iPhones
- Experience with Smartphones
- IP (VOIP) Telephony
- Networking Switches (Fortiswitch or Cisco) and Access Points (Aruba)
- Work with 3rd party vendors, acting as liaisons e.g., Telecom, Mobile
- Any experience in cloud solution and/or any digital platforms is considered as extra asset
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

📌 IT Specialist (Cancún)
🏢 Tui Group
📍 Cancún