**Who we are**:
**Worldia** is a B2B2C travel platform for tailor-made trips. We enable any partner to tap into the huge potential of individualized travel by combining a powerful technology, a top-quality product curation and a premium customer service.
We are in **hyper growth** and we have raised €25M in 2023. Worldia is scaling with a lot of exciting projects: the roll-out of the new version of the platform, a subsidiary in the US and new business partnerships.
We are proud to be certified **HAPPY INDEX AT WORK BY CHOOSE MY COMPANY!**
- Do you want to join the adventure? Welcome aboard!_
**Our values**:
AMBITION // Shoot for the moon
PLEASURE // Spend good time all together
INTEGRITY // Be honest and transparent, always
As part of our ambitious goal to double US revenues, we are expanding our team by opening **two Travel Agent positions** based in Mérida. This is a unique chance to play a key role in delivering exceptional service to our travel agency partners and supporting our growth in the US market.
**Missions**:
**Customer Support**:
- Provide assistance to travel agencies via phone (2-3 hours/day on rotation) and respond to platform-related inquiries.
- Address travel agency requests through HubSpot with the goal of responding within 2 hours and resolving tickets within 24 hours.
**Training & Expertise**:




- Offer webinars or personalized guidance on platform usage and destination knowledge.
- Collaborate with the team or production managers for specialized inquiries.
**Litigation Management**:
- Assess and resolve disputes, including calculating refunds, with a target litigation rate of under 2%.
**Operations**:
- Convert itineraries into bookings using various systems, handle modifications, and coordinate with suppliers.
**What we are looking for**:
**Soft skills**:
- Empathy and excellent communication skills (fluent written and spoken English required)
- Strong problem-solving abilities and attention to detail.
- Stress resistance and adaptability under pressure.
- Solid destination and geography knowledge.
- Patience and a positive attitude.
**Hard Skills**:
- Experience with CRM tools like HubSpot.
- Additional language skills (Spanish or French).
**Why Join Us?**
You’ll work in a dynamic and collaborative environment where your skills will directly contribute to our growth. This role offers an exciting blend of customer interaction, problem-solving, and operational tasks, perfect for someone passionate about travel and customer service.
**How to Apply**:
**_Worldia has signed the IDEA Pact (Inclusion - Diversity - Equity - Accessibility) and respects a fair and non-discrimination recruitment process_

📌 Travel Agent Us/canadian Market (Mérida)
🏢 Worldia
📍 Mérida