We are seeking a dedicated Remote Customer Service Representative (CSR) to join our team in the healthcare industry. We are looking for individuals who can start immediately. As a CSR, you'll provide exceptional service to our members, resolving inquiries and ensuring satisfaction with our healthcare services.
- **Maintaining a positive, empathetic, and professional attitude toward customers at all times.**:
- **Responding promptly to customer inquiries.**:
- **Communicating with customers through various channels.**:
- **Acknowledging and resolving customer complaints.**:
- **Knowing our service inside and out so that you can answer questions.**:
- **Coordination for Medicare members**:
- **Ensure patients are picked up and dropped off in a timely manner**:
- **Scheduling Trips**:
- **Confirming eligibility for health Plan members when needed**:
- **Give Active Trip Updates**:
- **Change or Cancel current reservations**:
- **Answer general Customer Service questions and transfer to the appropriate department when required**:




- **Confirm Trip Details for Future Trips'**:
- **Maintain Privacy under HIPAA Guidelines**:
- **Maintain and improves quality results by adhering to standard and guidelines; recommending improved procedures**:
- **Updates job knowledge by studying new product descriptions; participating in educational opportunities.**:
- **Keeping records of customer interactions, transactions, comments, and complaints.**:
- **Communicating and coordinating with colleagues as necessary.**:
- **Providing feedback on the efficiency of the customer service process.**
**Previous experience in healthcare and/or transportation logistics highly preferred.**
**Customer Service Agent Skills and Qualifications: Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking

📌 Remote Customer Service Agent (Tijuana)
🏢 Carecar
📍 Tijuana