**Genpact (NYSE: G) is a integral professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.**
**_ _**
**_
- **
**Responsibilities**:**_ _**
- Responsible for making calls to different service providers in the United States, to process payments on behalf of customers.
- **Must be able to fluently carry a conversation in English, answer questions, and document the results of each call.
**_ _**
- **Outbound calls regarding collections and payment process.
**_ _**




- **Follow up on incidents from the time it is reported until successful closure document ticket status and follow up.
**_ _**
- **Register all cases, inquiries, and calls in the tracking tool.**
**_ _**_ _**
**Qualifications we seek in you!**:**_ _**Minimum Qualifications / Skills**_ _**
- Previous experience in Customer Service. / Advanced English
**_ _**
- **Schedule availability.
**_ _**
- **Be a team player with problem-solving attitude**
**_
- **
**_ _**
**_
Job_**_Process Associate_
**_ Primary Location_**_Mexico-Cd. Juarez_
**_ Schedule_**_Full-time_
**_ Education Level_**_High School Diploma/GED_
**_ Job Posting_**_Jan 28, 2025, 5:27:55 PM_
**_ Unposting Date_**_Mar 30, 2025, 1:29:00 PM_
- Master Skills List_Operations_
- Job Category_Full Time_

📌 Process Associate - Customer Service- Cd. Juarez Mexico (Ciudad Juárez)
🏢 Genpact
📍 Ciudad Juárez