About Integon
Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products.
At Integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your focus will be ensuring that our customers feel valued and understood.
Our Benefits
- Full paid during training
- Nine days of Paid Time Off (PTO) in addition to regular vacations
- Fully reported wages to IMSS and Infonavit
- Weekly food vouchers of $304 MXN
- Weekly Payment
- Life and burial insurance
- Parking On-site
- Wellness Center On-site
- Exclusive coffee shop on-site
- Special discounts at establishments
- Employee Referral Program
- Monthly activities and celebrations
About the role
This role involves managing moderate to complex inquiries and handling various protection plan questions from internal customers. It addresses service concerns efficiently and professionally, ensuring accuracy while documenting customer requests and providing a great customer experience.
Key Responsibilities:




- Inputs and tracks information into the appropriate databases provided.
- Remain current on new marketing campaigns in order to respond appropriately to marketing-related inquiries using all available resource tools provided.
- Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates as warranted.
- Working knowledge of protection plans policies and related processes and procedures.
Education and Experience
- Call Center experience (preferred)
- Insurance industry knowledge (preferred)
Minimum Skills and Competencies:
The following skills and abilities are required. Adjustments can be made for individuals with disabilities.
- Fully Bilingual (English/Spanish)
- Must be customer-focused and able to effectively troubleshoot and resolve questions and concerns.
- Able to multitask and manage multiple systems daily.
Desired Skills:
- Previous experience in insurance customer service.
For this position, we offer up to $ 24,000 MXN. monthly before taxes.
Two days off weekly
Star date: Friday March
Last day to apply: Feb
Pay: $6,000.00 per week
Work Location: In person
Expected Start Date: 14/03/2025

📌 Soporte Servicio Al Cliente / Customer Service Experience (Zona Urbana Rio Tijuana)
🏢 Integon Service
📍 Zona Urbana Rio Tijuana