Position is for an OAF Support Service Operation Manager - Cloud of products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
- The main role is to troubleshoot and help to resolve highly complex techno-functional problems.
- The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.
- The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. It an opportunity to work with Cloud and On Premise customers. This work includes:
- Work directly with Customers for
- Advising on complex use of Oracle products
- Manage highly complex and critical customer issues
- Serve as Situation Manager on highly sensitive issues
- Consult with Management in directing resolution of critical Customer situations
- Formal mentoring for promoting the technical and professional development of others
- Creation/review of Knowledge Articles
Qualifications:
3 to 8 years of experience:
- Hands-on knowledge and experience with Oracle OAF and integration with Oracle ERP
Others
- Exhibit effective analytical skills & organizational skills
- Good command over spoken & written English
- Interact directly with customers and follows through on all assignments and takes ownership of customer issues
- Seeks innovative ways to improve the process of delivering solutions to customers
- Strong written and verbal English communication skills; multi-lingual a plus
Career Level - IC5




- Position is for an OAF Support Service Operation Manager - Cloud of products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
- The main role is to troubleshoot and help to resolve highly complex techno-functional problems.
- The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.
- The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. It an opportunity to work with Cloud and On Premise customers. This work includes:
- Work directly with Customers for
- Advising on complex use of Oracle products
- Manage highly complex and critical customer issues
- Serve as Situation Manager on highly sensitive issues
- Consult with Management in directing resolution of critical Customer situations
- Formal mentoring for promoting the technical and professional development of others
- Creation/review of Knowledge Articles
Qualifications:
3 to 8 years of experience:
- Hands-on knowledge and experience with Oracle OAF and integration with Oracle ERP
Others
- Exhibit effective analytical skills & organizational skills
- Good command over spoken & written English
- Interact directly with customers and follows through on all assignments and takes ownership of customer issues
- Seeks innovative ways to improve the process of delivering solutions to customers
- Strong written and verbal English communication skills; multi-lingual a plus

📌 Senior Principal Engineer, Css Global Saas & Apps Delivery, Saas Application, Oms - Mcs (Ciudad de México)
🏢 Oracle
📍 Ciudad de México