**Responsibilities**:
- Responsible for setting process improvement reengineering vision/strategy and translating into capability building training & mentoring internal staff technical & change management expertise development, as well as, extending it across the business.
- Drive execution to increase operational efficiency, reduces process variation, and consequently gaps in customer experience; increase growth & innovation.
- Prioritize and plan portfolio of meaningful initiatives across businesses, in collaboration with senior leadership, reengineering partners, and corporate support if/when applicable; includes development of reengineering project funnel & individual project scoping.
- Interfaces with different lines of businesses.
- Responsible for leading & managing dynamics of cross functional & business wide process improvement reengineering initiatives.
- Secures initiatives/project sponsorship from senior leadership, and facilitates resolution of differences between various sponsors, and stakeholders, over prioritization and timely execution of reengineering initiatives; effectively promotes the need for reengineering, and persuades senior leadership around agreement and support of required change.
- Integrate reengineering approach and methodology, as an enabler to the successful execution of the organization's business strategy.
- Instill a continuous improvement mindset within and across all lines of business and corporate.
- Directly manage staff, responsible for performance management, compensation decisions, and staff's career planning & development. Provides ongoing communication & reporting on the progress of reengineering initiatives to senior business leaders, re-engineering partners, and corporate.
- Management responsibility for a team or multiple teams, including management of people, budget and planning,



performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
- Performs other duties and functions as assigned.
**Qualifications**:
- 15+ years experience in a related role with extensive experience in business, functional and people management.
- Lean/Six Sigma Master Black Belt Certification.
- Consistently demonstrates clear and concise written and verbal communication
- Ability to rationalize and work through organizational change. Proven track record in terms of evaluating process performance across key metrics and envisioning ways to reengineer the process to create significant improvement across all key variables.
- Ability to influence and engage in a consultative mode with various senior stakeholders across business, operations, technology and compliance to define the strategic scope, a problem solving approach and engage a team that effectively will lead the reengineering process to achieve the envisioned results.
- Ability to lead and motivate diverse teams in multiple locations, including senior managers. High potential employee with focus on delivery.
- Ability to motivate and manage large teams.
**Education**:
- Bachelor’s/University degree, Master’s degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
**Descripción del Puesto**:




**Responsabilidades Clave**:
- Desarrollar e implementar una estrategia de optimización de procesos operativos alineada con los objetivos estratégicos del banco.
- Liderar la identificación de áreas de mejora en los procesos operativos, utilizando herramientas de análisis de procesos y métricas de desempeño.
- ** Realizar el mapeo, documentación y rediseño de procesos críticos, buscando mejorar la eficiencia; eliminando redundancias y creando flujos más ágiles de cara al cliente.**:
- ** Asegurar que las revisiones de procesos se realicen considerando canales, segmentos y productos, con una visión de principio a fin e integrada con las plataformas tecnológicas.**:
- Supervisar la implementación de las mejoras en los procesos operativos, asegurando la colaboración entre los diferentes departamentos y la adopción exitosa de los cambios.
- Desarrollar e implementar indicadores clave de rendimiento (KPIs) para monitorear el desempeño de los procesos optimizados y asegurar el logro de los objetivos.
- Gestionar y coordinar equipos multifuncionales para la ejecución de proyectos de optimización de procesos.
- Asegurar la comunicación efectiva de la estrategia de optimización de procesos a todos los níveles de la organización.
- Identificar y gestionar los riesgos asociados con la implementación de cambios en los procesos operativos.
- Reportar el progreso de los proyectos de optimización de procesos a la alta dirección.
- Desarrollar y mantener relaciones sólidas con líderes principal de la organización para asegurar el apoyo y patrocinio de las iniciativas de optimización.
- Mantenerse actualizado sobre las mejores prácticas y tendencias en optimización de procesos operativos.
**Perfil del Candidato*

📌 Director de Optimización de Procesos (Ciudad de México)
🏢 Citi
📍 Ciudad de México