Mérida, Yucatán, MX
Full-time
Remote
About Us
The Ksquare Group was established in 2014 in Dallas TX, we are an international company with a presence in different countries such as Mexico, the USA, India, and Dominican Republic currently being more than 250 Ksquarians and growing. We offer technological solutions through multidisciplinary Pods specifically designed to meet our customer’s needs. Depending on the skills required by every project, the best professionals are selected to bring all their talent together into achieving mutual goals. We authentically care about the comfort, wellbeing, and career growth of all our employees making sure integrity, innovation, leadership, accountability, and collaboration continuously stand by one and each one of us. We believe and trust all our outstanding professionals and realize how special they are but what makes us even special is the family we have become through the years.
**Responsibilities**:
Monitor and maintain the health and performance of the systems.
Handle P1/P2 incidents on priority in quick time to meet SLA requirements and minimize business impact.
Diagnose and resolve technical issues related to Camel.Java, Springboot, Kubernetes/Docker
Collaborate with L3 support teams/ client Designer, Architects/ Business Team to escalate and resolve complex issues.
Implement and maintain best practices for system operations and support.
To take up SRE-related activities on enhancement and recurring issues to stabilize current platform and improve Application availability
Document issues, resolutions, and workarounds to build a knowledge base.




**Qualifications**:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Strong knowledge of Java
Excellent problem-solving and analytical skills.
Effective communication and collaboration skills.
Ability to work in a fast-paced, dynamic environment.
Prior experience in handling/leading Operations Support
The Ksquare Group does not and shall not discriminate based on race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring, and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients. As an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of the conditions previously mentioned.
Why will you love working with us?
We thrive to reach out to tomorrow.
We are a world class team who work together across cultures and disciplines.
Transparency and challenging projects that will let you grow and learn.
We offer to you trust, sensibility and welfare, because you are important to us.

📌 Technical Operations Lead (Mérida)
🏢 The Ksquare Group
📍 Mérida