Are you a passionate leader with a talent for turning great customer experiences into lasting partnerships? We’re looking for a **VP of Customer Success** to lead and inspire a team dedicated to exceeding customer expectations, ensuring seamless interactions, and driving long-term success. If you thrive in fast-paced environments, excel in building meaningful relationships, and are results-driven, we want you to be the cornerstone of our customer success strategy.
**What You'll Do**:
- **Lead with Impact**: Oversee the Customer Success team, ensuring they are equipped, motivated, and empowered to deliver outstanding experiences that drive loyalty and retention.
- **Cultivate Relationships**: Foster strong, long-term relationships with our customers, becoming a trusted advisor and ensuring their needs are met at every stage of the journey.
- **Solve & Support**: Act as a problem-solver and conflict resolution expert, navigating challenges and turning them into opportunities for growth.
- **Engage & Delight**: Utilize CRM tools like Salesforce and HubSpot to manage customer journeys, track satisfaction metrics, and continuously improve engagement strategies.
- **Multitask & Manage**: Balance multiple priorities and lead a high-performing team in a fast-paced, dynamic environment,



all while keeping a laser focus on results.
- **Deliver Results**: Drive customer satisfaction through proactive service, constantly striving to exceed KPIs and success metrics.
**Requirements**:
**Requirements**:
- **10+ years** of experience in Customer Success, Account Management, or a related role in **Fintech, Regtech, or SaaS**.
- Proven experience **scaling customer success teams** and driving retention & revenue growth.
- Strong understanding of **financial services, regulatory compliance, and risk management** in fintech/regtech.
- Excellent communication and stakeholder management skills, with experience handling **enterprise customers**.
- Data-driven mindset with experience in **customer health metrics and NPS/CSAT programs**.
- Experience with **customer success platforms (e.g., Gainsight, Totango) and CRM tools (e.g., Salesforce, HubSpot)**.
- Strategic thinker with a passion for customer advocacy and experience in **C-level relationship management**.
**Preferred Qualifications**:
- Experience working in a **fast-paced, high-growth fintech or regtech startup**.
- Knowledge of **compliance, KYC/AML, fraud prevention, and regulatory frameworks**.
- MBA or relevant advanced degree is a plus.

📌 Vice President of Customer Success (México)
🏢 HR Force International
📍 México