**What we offer**
**About the Team**:
We are looking for an IT Architecture Senior Specialist/Expert with strong communication skills and customer empathy. You will work in an international team in a challenging environment with many exciting topics.
**What you’ll do**:
- Manage, support and drive de-escalations during major incidents.
- Serve as the single-point-of-contact for all stakeholders during major incidents.
- Drive/moderate discussions between key stakeholders and experts.
- Communication to senior management on an executive level in case of major incidents.
- Drive and support problem management for major incidents.
- Drive continuous improvement of the operational services in terms of process design, tools, operational efficiency, reducing TCO, support quality and customer satisfaction.
- Takes personal initiative to improve processes and develop new approaches to tasks.
- Maintain a healthy LoB relationship within IT Operations.
**What we expect from you**:
- Bachelor’s degree in computer science, Information Technology, or related disciplines.
- 5+ years professional working experience in the IT area.
- Strong experience in working with business in a customer-oriented manner and with proactive service attitude.
- Understanding of business process operations and sound knowledge of the main internal systems at SAP.




- Experience in working with senior management.
- Ability to work in virtual setups and to build networks.
- Excellent verbal and written communication skills.
- Fluent English language skills are mandatory.
**Please upload your resume in English.**
**We are SAP**
**Our inclusion promise**
SAP’s culture of inclusion, focus on health and well-being, and adaptable working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time |

📌 Senior IT Operations Architect - De-escalation Lead (San Pedro Garza García)
🏢 SAP..
📍 San Pedro Garza García