**About Sidekick**
At Sidekick, our mission is simple: help people recover faster from persistent injuries. Trusted by Olympic champions and everyday individuals, our products have been featured in Men’s Health, Running Magazine, and more. With 94% of users reporting relief from chronic pain, we’re on a mission to become the go-to injury relief brand.
**About the Role**
We are seeking a highly driven **Operations Manager** to oversee customer service, logistics, and revenue growth. This role is perfect for someone who thrives in fast-paced environments, excels at streamlining operations, and can spot and execute revenue opportunities.
The role focuses on three key areas:
- **Operational Excellence**: Ensure smooth daily operations, including timely order fulfillment and customer service. Lead and support team members in developing SOPs and knowledge bases to improve efficiency.
- **Revenue Generation**: Identify and implement growth strategies such as new market expansion, while empowering customer service teams to deliver exceptional customer experiences that drive sales.
- **Automation and Process Improvement**: Drive automation of repetitive tasks and implement scalable processes to reduce manual workloads and support growth.
**Key Responsibilities**:
- Oversee daily operations to meet shipping and customer service timelines.
- Monitor customer service performance, establishing KPIs for rapid ticket resolution.
- Manage the creation of SOPs and knowledge bases to streamline operations and reduce ticket volumes.




- Identify revenue opportunities and collaborate with cross-functional teams to drive growth.
- Guide customer service representatives to handle inquiries efficiently.
- Implement automation solutions to reduce manual workloads by 50%.
**Requirements**:
**Who You Are**
- **Strategic Leader** - You set clear expectations, manage performance, and ensure accountability across teams.
- **Entrepreneurial Thinker** - You identify and capitalize on revenue opportunities while optimizing operational processes.
- **Process-Driven Manager** - You put scalable systems and KPIs in place to improve efficiency but are willing to step in and execute when needed.
- **Hands-On & Adaptive** - You thrive in a **small team environment** where you **lead but also do the work** when necessary.
- **Problem-Solver** - You proactively identify challenges and implement structured solutions.
- **Tech-Savvy & Automation-Focused** - You leverage tools and technology to improve workflows and reduce manual work.
**Benefits**
- Competitive compensation
- Performance-based bonus pay
- Comprehensive health benefits
- Work-from-home options
- Dedicated, collaborative, and supportive colleagues
- Fast-paced, dynamic environment
- **Access to learning & development** - Opportunities to take courses and expand your skill set
- **Career growth & ownership** - Ample opportunities to take on new challenges and grow within the company
**Salary**: $2000 - $3000 USD/month + performance bonus

📌 Ecommerce Operations Manager (México)
🏢 Sidekick
📍 México