In this role, you will negotiate resolutions for accounts that are more than 60 days past due. The Late Stage Specialist provides customer service by adhering to a call plan and demonstrating NMAC/IFS Core Values, contributing to building brand value and achieving enduring profitable growth.
**Job functions include but are not limited to**:
- Makes a standard number of outgoing phone calls on delinquent accounts while staying available for incoming phone calls, and resolves delinquencies by negotiating payment arrangements that will benefit both NMAC/IFS and the customer. Researches and resolves customer disputes, and generates correspondence to customers, including cure and demand notices as required by the account status or in direct response to customer inquiries.
- Maintains standard delinquency percentages and clearance ratios for individual portfolios, there by achieving standard scores on Quality Assurance phone monitors. Locates valid phone numbers and addresses for displaced customers through skip tracing.
- Must be able to utilize all tools available and creatively investigate all possible leads. Analyzes delinquent accounts for appropriate action and make recommendations to Sr. Car or Supervisor.
**Requirements**:
- Full bachelor's degree (preferred).
- Knowledge of collections techniques, business practices, and related state and federal regulations preferred.
- Knowledge of Under 60 Collections process preferred.
- MS Office Intermediate.
- No write-ups within the last 12 months.




- Fluent English.
**Job knowledge and skills**:
- Level of understanding of auto finance and collections sufficient to service accounts that range in deficiency from 60-120 days past due.
- Good oral/written communication, listening and interpersonal skills.
- Good conflict resolution and negotiation skills.
- Good organization and problem
- solving skills.
- Demonstrated ability to take a responsive customer service approach to work activities.
**Competencies**
- Action-oriented.
- Dealing with ambiguity.
- Leadership.
- Conflict management.
- Customer focus.
- Decision quality.
- Interpersonal skills.
- Coaching skills.
- Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
- Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
Aguascalientes Aguascalientes Mexico

📌 Late Stage Collections Specialist (Aguascalientes)
🏢 Nissan
📍 Aguascalientes