**Location**: On-site in Cuernavaca (The company is based in NY, but our Remote team is located here in our Cuernavaca office)
**Employment Type**: Full-time
**Reports To**: CEO & Senior Manager (U.S.)
**About The Company**:
This company is a leading provider of luxury plumbing services, specializing in high-end fixtures and bespoke design services for an upscale clientele. Based in New York, we operate extensively through e-commerce platforms, catering to sophisticated renovation needs across the country. Our operations team in Mexico plays a pivotal role in ensuring that every aspect of our service delivery aligns with our promise of excellence and bespoke customer experience.
**Role Overview**:
Key Responsibilities:
- **Strategic Leadership and Coordination**: Act as the main liaison between our New York headquarters and the Mexican operations team, ensuring alignment in all business activities and strategic initiatives.
- **Expert Excel and Database Management**: Build, manage, and optimize complex Excel spreadsheets and databases; create automated tools and dashboards that provide actionable insights.
- **Operational Excellence**: Analyze and optimize workflows, design efficient processes, and maintain high standards of operational performance.
- **Training and Development**: Develop comprehensive training programs for new hires and existing staff, ensuring high levels of competency and performance across the team.
- **Emergency Coverage and Resource Management**: Capably fill in for any team member as needed, ensuring uninterrupted service delivery; manage resource allocation and team performance.




- **Reporting and Analysis**: Regularly generate detailed reports, providing insights into performance metrics and strategic opportunities to senior management.
Qualifications:
- **Advanced Excel Skills**: Mastery of Excel, including macros, pivot tables, and complex data analysis.
- **Database Management Proficiency**: Extensive experience with database tools like SQL, Access, or Google Sheets, and proven ability to manage large datasets effectively.
- **Proven Leadership**: Demonstrable experience managing remote teams and projects, with strong leadership skills and the ability to inspire and motivate.
- **Excellent Communication**: Fully bilingual (English and Spanish) with exceptional interpersonal skills, capable of managing cross-cultural and cross-functional teams.
- **Analytical and Problem-Solving Abilities**: Strong analytical mindset with a proven track record of strategic problem-solving and decision-making.
- **Adaptability**: Ability to step into various roles as needed and adapt quickly to changing business needs.
Why Join Us?
You’ll be part of an innovative team dedicated to redefining luxury in the plumbing industry. We value growth, collaboration, and the pursuit of excellence. As our Remote Operations Manager, you will play a critical role in our continued success, with opportunities for professional growth and leadership development in a supportive and dynamic environment.
Pay: $20,000.00 - $30,000.00 per month
Application Question(s):
- What is a good phone number for calls and WhatsApps?
Work Location: In person

📌 Administrador General (Fluent English) (Vista Hermosa)
🏢 Rem Zen
📍 Vista Hermosa