Arrow Electronics is seeking to hire a Customer Support Associate to join our team at our warehouse located in Parque Nogales.
**What You'll Be Doing**
- Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
- Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.
- Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.
- Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.
**What You'll Need**
- Typically requires a 2-year degree and 2-4 years of experience or High school graduate with equivalent related experience
- 1-3 years of customer service experience
- Intermediate knowledge of Microsoft Excel
- Ability to communicate fluently in English
- Experience with Oracle or other ERP systems
**Work Arrangement**:




- Hybrid: 3 days at Warehouse located in Parque Nogales / 2 days work from home
**What’s In It For You**:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an idóneo job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- Hiring Bonus
- 40% vacation premium
- 12 vacation days plus 2 Floating days, sick days and holidays
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- 10% Food/Pantry Vouchers
- Restaurant Vouchers
- 13% Savings Fund
- Tuition reimbursement
- Growth Opportunities, and more!
Pay: $16,000.00 - $20,000.00 per month
**Experience**:
- uso de Excel: 1 year (required)
**Language**:
- Inglés (required)
**Location**:
- 45222, Guadalajara Technology Park, Jal. (required)
Work Location: Hybrid remote in 45222, Guadalajara Technology Park, Jal.

📌 Back Office / Customer Support Ii (Guadalajara)
🏢 Arrow Electronics
📍 Guadalajara