**Job Information**:
Department Name
- INFORMATION TECHNOLOGY
Job Type
- Full time
Service Now Ticket
- INC
Industry
- Technology
Modality
- On Site
Work Experience
- 0-1 year
Assigned Recruiter Contact
Date Opened
- 04/09/2025
City
- Tijuana
State/Province
- Baja California
Country
- Mexico
Zip/Postal Code
- 22010
As Telecom Technician I, you will be responsible for reviewing information regarding telephone, fax and internet services, mainly focused on tracking late payments, making sure services are paid and/or canceled in a timely manner and supporting IT projects and administrative duties.
**Job responsibilities and functions**
- Telecom billing management
- Processing invoices
- Billing reports
- Constant communication with vendors and Accounts Payable
- Refund requests
- Telecom services management
- Inventory reports
- Services quoting and acquisition
- Services cancellation
- Telecom services install coordination
- Communications with branches and IT/Network/Facilities departments
- Troubleshooting system issues,



such as but not limited to:
- Failed inbound and outbound calls
- Faxing issues
**Requirements**:
- High School Degree
- Upper Intermediate English Level
- Computer knowledge: Microsoft office proficiency
- Experience
- 6 months to 1 year experience with price quoting and accounting duties
- Customer service oriented
- Full time availability
- Negotiation skills
- Problem solver
- Excellent communication skills
- Strong organization skills
- Basic knowledge of Cisco Unified Communications Manager (CUCM)
**Benefits**:
- Competitive weekly salary
- Excellent location (Zona Río, Tijuana)
- Legal benefits
- Christmas bonus
- Savings fund
- Profit sharing (PTU)
- Vacation days
- Vacation premium
- Extra paid days off
- Private medical insurance and preventative care
- Friendly work environment
- Financing and discounts at local restaurants and coffee shops
- Growth opportunities

📌 Telecom Admin Support I (Tijuana)
🏢 Seguros confie
📍 Tijuana