Jr Source to pay Help Desk Analyst
Are you passionate about data and ready to drive impactful decisions? Join our Business Intelligence team as a Jr Source to pay Help Desk Analyst You’ll be responsible for supporting internal users with invoice and payment-related inquiries, managing help desk tickets, ensuring timely follow-up, and contributing to process efficiency through accurate reporting and strong customer service.
A Taste of What You’ll Be Doing
**Primary contact for inquiries**: Serve as the first point of contact for both internal users and external vendors regarding invoice and payment-related queries, ensuring smooth operations for the entire Purchase to Pay (PTP) team.
**Invoice support and troubleshooting**: Assist with posting invoices in the xsuite tool to resolve specific issues or requests from users or suppliers. This includes tax-related validations and managing invoice modifications such as moving, adding, or removing records.
**Ticket management**: Monitor ticket logs daily, create and escalate second-level tickets appropriately, and maintain accurate records of all received, handled, and escalated requests for accountability and continuous improvement.
**Daily reporting and performance tracking**: Generate and share daily reports tracking Help Desk activity, including calls and tickets received, attended, missed, or escalated, ensuring transparency and identifying trends for service optimization.
We’re Looking for Someone With
Bachelors degree in finance, administration or accounting
Previous experience in customer service areas
Intermediate level of English (capable of speaking and understanding)
Strong customer service skills
Intermediate Microsoft Office skills
What’s Next
If you join our team,



you’ll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small. Visit our benefits page & be sure to ask your recruiter for more specific information.
Get to Know Us
At Kellanova, we are driven by our vision to be the world’s best-performing snacks-led powerhouse, unleashing the full potential of our differentiated brands and our passionate people. Our portfolio of iconic, world-class brands include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.
Kellanova’s Culture of Best means we bring our best to all that we do in pursuit of our vision to be the world’s best performing snacks-led powerhouse. Our culture celebrates boldness and empowers our people to challenge the status quo, achieve results, and win together.
Our focus on Equity, Diversity, and Inclusion (ED&I;) enables us to build a culture of belonging where all employees have a place at the table and are inspired to share their passion, talents and ideas to work.
What does it take to be the best? Someone like you.
Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.

📌 Analyst, Gbs Stp Help Desk (Santiago de Querétaro)
🏢 Kellanova
📍 Santiago de Querétaro