**Job Information**:
Department Name
- Training & Development
Job Type
- Full time
Service Now Ticket
- INC
Industry
- Communications
Modality
- On Site
Work Experience
- 1-3 years
Assigned Recruiter Contact
Date Opened
- 04/21/2025
City
- Tijuana
State/Province
- Baja California
Country
- Mexico
Zip/Postal Code
- 22010
The Quality And Training Supervisor is responsible for overseeing and developing the organization's training team, ensuring that trainers are well-equipped to deliver effective, high-quality programs. This role focuses on maintaining training standards and efficiency, fostering a supportive environment to retain both trainers and trainees, and driving employee development initiatives that align with organizational goals.
**Job Responsibilities and Functions**
- Collaborate with managers and department heads to identify key areas for employee development.
- Assist in developing instructional materials, including guides, presentations, and multimedia content.
- Coordinate with trainers on program execution to ensure alignment with organizational standards.
- Assess training program effectiveness using tests, surveys, and feedback.
- Revise and improve training content based on data insights and feedback.




- Maintain detailed records of training attendance, completion, and participant performance.
- Oversee resource allocation to ensure efficient training delivery.
- Keep informed on training and development trends to continually improve training methods.
- Implement performance improvement plans for trainers as needed.
- Identify and retain employees at risk of leaving the organization, implementing targeted engagement strategies.
**Requirements**:
- Bachelor’s degree (preferred)
- Advanced proficiency in English
- Computer skills: Proficiency in Microsoft Office (Word, Excel, PowerPoint); LMS
- knowledge is a plus
- Minimum of 2 years of experience in a call center environment
- Minimum of 2 years of experience in teaching or training roles
- Service-oriented, organized, and problem-solving mindset
**Benefits**:
- Competitive weekly salary
- Excellent location (Zona Río, Tijuana)
- Legal benefits
- Christmas bonus
- Savings fund
- Profit sharing (PTU)
- Vacation days
- Vacation premium
- Extra paid days off
- Private medical insurance and preventative care
- Friendly work environment
- Financing and discounts at local restaurants and coffee shops
- Growth opportunities

📌 Quality and Training Supervisor (Tijuana)
🏢 Seguros confie
📍 Tijuana