**Key Responsibilities**:
- Take responsibility for any question, issue, or mistake that could affect the policyholder or agent and decide on the best solution.
- Answer incoming calls, handle questions about existing policies, and decide on the best course of action.
- Be the first contact after a policy is sold, identify risks, and ask the right questions.
- Record details of each call, process policy changes, handle DMV filings, answer billing questions, take payments, and show excellent phone manners, dedication to customer service, and strong problem-solving skills.
- Handle health policy requests like policy questions, cancellations, updating profiles, billing adjustments, and refunds.
- Check policy details to understand special circumstances, provide coverage information, answer complex billing questions, process policy changes accurately, and gather necessary underwriting information to ensure correct premiums.
- Handle most situations independently, resolve conflicts, and empathize with customers.
- Provide feedback when training needs are identified.
- Promote teamwork through reliability and group cohesion.
- Suggest process improvements to leadership.




**Education and Experience**
- High School Diploma/ GED is a must (Diploma is required)
- Call Center experience (preferred)
- Insurance industry knowledge (preferred)
**Minimum Skills and Competencies**:
The following skills and abilities are required. Adjustments can be made for individuals with disabilities.
- Fully Bilingual (English/Spanish)
- Must be customer-focused and able to effectively troubleshoot and resolve questions and concerns.
- Able to multitask and manage multiple systems daily.
**Desired Skills**:
- Previous experience in insurance customer service.
For this position, we offer up to $ 24,000 MXN. monthly before taxes.
Start date: April 23rd, 2025
Last day to apply: April 10th, 2025
Yesica Vazquez - Recruiter Whatsapp
Pay: $24,000.00 per month
**Education**:
- High school or equivalent (required)
**Experience**:
- call center: 1 year (preferred)
**Language**:
- Inglés (required)
- English (required)
Work Location: In person
Expected Start Date: 09/05/2025

📌 Customer Service Ngls (Tijuana)
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