**Description**
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable general money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
**ABOUT THIS ROLE**
This position will provide a positive and key experience to ensure Agent satisfaction. The employee must, at all times, handle calls with the required level of service, providing polite and professional attention, offering exceptional service by answering questions, managing complaints, and resolving issues related to the products and services offered by RIA.
Our standard is to provide the highest level of service to our agents through our inbound call center.
**ROLES & RESPONSIBILITIES**
- If it is necessary to transfer the user to another department, this process must be done immediately and in a timely manner.
- Assist Agents with various inquiries, questions about our products, as well as the location of RIA Agents, help with their exchange rates, and balance reports.
- Stay updated on the products and services provided by RIA.




- Identify problems, areas of opportunity, and complaints during Agents' inquiries and propose solutions.
- Meet quality control requirements as well as other key performance indicators.
- Some college experience or incomplete degree.
- Excellent written and verbal communication skills, as well as active listening in multiple languages, including but not limited to Spanish and English.
- Preferably 1 to 2 years of experience in customer service, in contact center (call center) environments.
- Key characteristics for the role include a positive attitude, team player, and excellent phone manners and etiquette.
- Ability to multitask, pay attention to detail, and thrive in a fast-paced and dynamic environment.
- Flexibility to work extended hours or weekends.
**PERKS & BENEFITS**
- Competitive salary
- 1 month of Aguinaldo (Christmas bonus)
- 15 days’ vacation
- Life insurance
- Food vouchers
- Work-life Balance
- Growth Opportunities
Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.

📌 Agent Support Representative (Santiago de Querétaro)
🏢 Ria Money Transfer
📍 Santiago de Querétaro