Are you a passionate leader with a talent for turning great customer experiences into lasting partnerships? We’re looking for a VP of Customer Success to lead and inspire a team dedicated to exceeding customer expectations, ensuring seamless interactions, and driving long-term success. If you thrive in fast-paced environments, excel in building meaningful relationships, and are results-driven, we want you to be the cornerstone of our customer success strategy.
**What You'll Do**:
- Lead with Impact: Oversee the Customer Success team, ensuring they are equipped, motivated, and empowered to deliver outstanding experiences that drive loyalty and retention.
- Cultivate Relationships: Foster strong, long-term relationships with our customers, becoming a trusted advisor and ensuring their needs are met at every stage of the journey.
- Solve & Support: Act as a problem-solver and conflict resolution expert, navigating challenges and turning them into opportunities for growth.
- Engage & Delight: Utilize CRM tools like Salesforce and HubSpot to manage customer journeys, track satisfaction metrics, and continuously improve engagement strategies.
- Multitask & Manage: Balance multiple priorities and lead a high-performing team in a fast-paced, dynamic environment,



all while keeping a laser focus on results.
- Deliver Results: Drive customer satisfaction through proactive service, constantly striving to exceed KPIs and success metrics.
**Requirements**:
**Requirements**:
- 10+ years of experience in Customer Success, Account Management, or a related role in Fintech, Regtech, or SaaS.
- Proven experience scaling customer success teams and driving retention & revenue growth.
- Strong understanding of financial services, regulatory compliance, and risk management in fintech/regtech.
- Excellent communication and stakeholder management skills, with experience handling enterprise customers.
- Data-driven mindset with experience in customer health metrics and NPS/CSAT programs.
- Experience with customer success platforms (e.g., Gainsight, Totango) and CRM tools (e.g., Salesforce, HubSpot).
- Strategic thinker with a passion for customer advocacy and experience in C-level relationship management.
**Preferred Qualifications**:
- Experience working in a fast-paced, high-growth fintech or regtech startup.
- Knowledge of compliance, KYC/AML, fraud prevention, and regulatory frameworks.
- MBA or relevant advanced degree is a plus.

📌 Vice President of Customer Success (México)
🏢 HR Force International
📍 México