This is an IT Support position within the LATAM Enterprise IT Team responsible for supporting the IT and Telecommunications Infrastructure for the specified Area/site ensuring the utilization of Hardware, Software and Communication Systems are consistent with the Integral IT strategy.
**In this Role, Your Responsibilities Will Be**:
This position is part of the LATAM Enterprise IT Team, focusing on IT Support with the following key responsibilities:
**IT Infrastructure & Support**:
- Provide optimal support for end-users within agreed service levels.
- Maintain and ensure relevant IT documentation is up to date.
- Support and maintain IT infrastructure security to align with Emerson's security policies.
- Handle and support IT systems and data access in collaboration with the Service Desk.
- Ensure effective IT infrastructure backup, recovery, and disaster recovery planning.
- Handle IT asset management, including hardware lifecycle management and software licensing.
- Support audit compliance for IT infrastructure.
- Provide support for centrally provided IT infrastructure (servers, clients, printers, data communication, voice communication, etc.).
**Planning & Administration**:
- Assist the IT Service Delivery Supervisor when needed and provide relevant information.
- Follow Emerson policies on IT management, security, and procedures.
- Help users with business proposal generation while ensuring alignment with IT standards and policies.
**Communication**:
- Foster positive relationships with users and other sources of support.
- Develop the relationship between IT and the business to be seen as a trusted and valued partner.
**Who You Are**:




You are an IT professional who actively prioritizes customer needs and is dedicated to continuous learning and improvement. You work well with others, understand IT infrastructure, and have the ability to tackle issues efficiently. You are adaptable and can handle various tasks in a dynamic environment.
**For This Role, You Will Need**:
**Education**:
- College/University degree in a related field, or equivalent practical experience.
**Experience**:
- 0-3 years’ experience in a general IT environment.
**Skills/Knowhow**:
- Basic understanding of IT infrastructure and support, including:
- VMware ESXi / VCenter knowledge
- Windows Server 2008/2012/2016
- Cisco networking knowledge
- CITRIX, MS Remote Access
- Active Directory, GPO & policy design and support
- Security & Compliance tools (e.g., Ivanti/LanDesk, WSUS, Symantec, FireEye)
- IP networking administration (DNS, DHCP)
- Experience with:
- Microsoft Windows Operating Systems 11
- Language skills: English (required), Spanish (preferred).
**Preferred Qualifications that Set You Apart**:
- Proficient in additional languages (e.g., Spanish).
- Experience with diverse IT systems and platforms.
- Proficiency in implementing standard approaches in IT infrastructure management.
**Korn Ferry Competencies**:




- **Communicates Optimally**:Delivering clear and impactful communication tailored to different audiences.
- Committed: Approaching new opportunities and challenges with dedication, high energy, and passion.
- **Instills Trust**:Gaining confidence through honesty, integrity, and authenticity.
- Tech Savvy: Bringing to bear digital and technological innovations to drive business growth.
- Nimble Learning: Learning through experimentation, bringing to bear both successes and failures.
**Other Requirements**:
- Willingness to travel within the designated area/country.
- Flexibility regarding working hours to accommodate maintenance activities.
**Our Culture & Commitment to You**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.

📌 IT Service Delivery Analyst (México)
🏢 Emerson
📍 México