**Who We Are**:
At CloudFactory, we are a mission-driven team passionate about unlocking the disruptive potential of AI for the world. By combining advanced technology with a general network of talented experts, we make unusable data usable and inference reliable and trustworthy, driving real-world business value at scale.
More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to **earning, learning, and serving** fuels everything we do, as we strive to connect one million people to meaningful work and build **leaders worth following.**
**Our Culture**
At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:
- Mission-Driven: We focus on creating economic and social impact.
- People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging.
- Innovative: We embrace change and find better ways to do things, together.
- Globally Connected: We foster collaboration between diverse cultures and perspectives.
If you’re ready to earn, learn, serve, and be part of a vibrant global community, CloudFactory is your place!
**About the role**:
We are seeking an experienced **AI Operations Manager** to lead our Prompt Engineering and Evaluation teams. In this leadership role, you will oversee the development, implementation, and optimization of AI-driven products and features while managing a team of Prompt Evaluation Associates.
You'll be responsible for establishing operational excellence, driving continuous improvement, robust reporting, and ensuring our AI solutions deliver exceptional value to our clients by laser-focusing on a successful outcome.
This role demands strong leadership, cross-functional collaboration, and a strategic mindset, combined with a deep understanding of AI technologies (and data analytics).




**What you’ll do**:
**Operational Excellence**
- Establish, implement, and optimise operational standards, workflows, and best practices for prompt engineering and evaluation.
- Drive continuous improvement initiatives, leveraging data to enhance efficiency, quality, and scalability.
**Cross-Functional Collaboration**
- Build and maintain strong relationships with clients and key stakeholders, ensuring transparency through effective reporting and communication.
**Innovation & Data-Driven Decision Making**
- Drive innovation in prompt engineering methodologies and evaluation frameworks.
- Define, track, and analyse Key Performance Indicators (KPIs) to measure operational success and inform strategic decisions.
**Technical Oversight**
- Supervise the crafting, testing, and refinement of AI prompts for data generation
- Support team members in understanding AI behaviours, conducting evaluations, and enhancing prompt strategies.
**Requirements**:
**What We’re Looking For**:
- 10+ years of operations management experience, ideally in AI or tech.
- 5+ years leading teams of 5+ people.
- Strong understanding of large language models (LLMs) and prompt engineering.
- Proven leadership skills with a data-driven, problem-solving approach.
- Excellent communication skills for collaborating with technical and non-technical stakeholders.
- Strategic thinker with the ability to turn business needs into actionable plans.
- Adaptable and resilient in a fast-paced environment.
- Passionate about AI, machine learning, and technology.
- Familiar with performance metrics, productivity tools, and cross-cultural teams.
- Fluency in English (verbal and written).
- Experience with generative AI tools (ChatGPT, Gemini, Claude, etc.) and basic Python.
- Experience in localization, classifiers, search quality rating, annotation, or QA platforms is a plus.
- Strong background in data analysis and algorithm development.
**Additional information**:

📌 Ai Operations Manager (Ciudad de México)
🏢 CloudFactory
📍 Ciudad de México