-Job descriptionIf you’re looking for a career where you can make a real impression, join our Integral Service Center (GSC)
- HSBC and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of
**Conduct Office Manager**
**Role purpose**:
Support the US Compliance team and the Compliance Risk Management Program (CRMP) within the Compliance Services function. This role will support the US Conduct Office, which includes ‘Complaint Management; Customer/Market Conduct; and the Unfair, Deceptive, or Abusive Acts or Practices (UDAP/UDAAP) Program’, as well as additional, enterprise-wide compliance functions required to maintain an effective Compliance Program.
**Main activities**:
- Retrieve and review external publications from regulators and governing bodies to identify industry trends, topics, or keywords that demonstrate examples of firm misconduct at other institutions.
- Provide key metrics and supporting data and information to support the internal conduct risk assessment process.
- Access key databases to retrieve information and reports that identify internal issues, controls, events, and reviews that relate to key risks associated with conduct.
- Develop knowledge of conduct-related regulatory expectations, principles, and standards.
- Review existing data and information for key terms, phrases, or outcomes that may require further analysis.
- Track the resolution of subsequent risk management actions as appropriate.
- Retrieve the monthly system complaint report,



organize pivot tables for graphs and summary.
- Retrieve the complaint data detail report to identify open and closed overdue regulator complaints.
- Promote and sustain a risk-management culture in alignment with Regulatory Compliance's role as the Secong Line of Defense (2LoD).
Requirements- Bachelor’s Degree or equivalent professional qualification in compliance, law, economics, accountancy, or similar field
- Strong analytical skills and the ability to support decisions with sound reasoning and clearly articulated justifications
- Strong collaboration, communication, and stakeholder management skills, with the ability to think laterally and solve problems
- Strong knowledge of assigned businesses, products, operations, systems and organization and full understanding of all significant regulatory compliance requirements applicable to the business
- Proficiency with Microsoft Office
- Experience in Financial / Banking Services industry
- High level of professional and personal integrity
- Strong English verbal and written skills
You’ll achieve more when you join HSBC!
At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care
**Issued by HSBC Electronic Data Processing (México) Private LTD

📌 Conduct Office Manager (Azcapotzalco)
🏢 Hsbc
📍 Azcapotzalco