**Location**: Mexico City, MX
**About the role**
**The Claims Market Unit (MU) Support role is pivotal in assisting the Claims department within the Market Unit to ensure efficient operation and day to day support. In addition, this role will be pivotal in supporting MU in delivering Claims North Star, providing support on**dedicated strategic initiatives.**
**Main Tasks**
Day to day MU support Key activities- Resource allocation
- Strategic Planning
- Reporting, in connection with Management Information (MI) team
- Support the MU Heads with operational effectiveness across the region with analysis of dashboards and reporting
- Budget planning and tracking
- Documentation management
- MU communication
- Training, in connection with Claims L&D; lead
- IT issue investigation and resolution
- Support the roll out of claims system updates in connection with Claims Operation team.
Governance
- Support the delivery of external/regulatory audits
- Support the creation and review of regional SOPs/guidelines
Claims North Star execution within each MU
- Support the development and implementation of strategic priorities
- Support MU Heads/Leads in dedicated initiatives
- Monitor Claims North Star Master plan
- Support/Create regular report on North Star Execution progress (quarterly)
About You
Education and experience
- You have a university degree in business administration, economics or similar
- You have a minimum of 3 years relevant work experience ideally with background as business analyst
- You can translate ideas into practical solutions
- Experience in Primary Insurance market and dedicated Claims experience appreciated, but not mandatory
- You can handle multiple projects and priorities in parallel and coordinate complex assignments
Personal skills & values




- Strong communication and interpersonal skills, able to manage the needs and expectations of clients and other stakeholders
- Analytical, pragmatic, solution-oriented
- Results oriented, "can-do" mentality complemented with a self-starter mentality and an ability to work independently
- Ability to gather varying stakeholder requirements and to develop pragmatic, efficient processes
- Ability to meet high quality standards and at ease when interacting with management
- Team player
- Strong attention to detail
- Ability to work in the face of complexity, conflicting pressures and ambiguous or changing circumstances
Fluent in English; additional languages (e.g. European) is a plus
**About Swiss Re**
Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and adaptable environment everyone can bring their authentic selves to work and their passion for sustainability.
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**Reference Code**:
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📌 Mu Support Specialist, Mexico City (Mx) (Ciudad de México)
🏢 Swiss Re
📍 Ciudad de México