**Champions Do More**
As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
**Responsibilities**
**ESSENTIAL FUNCTIONS**:
Responsible for the overall leadership and management of assigned territory/market.
- Achieve or exceed company targets and standards for performance and growth.
- Manage market locations that, by all standards (especially KPIs, Customer Service, Quality, and Profitability), are in the top 10% of the industry.
- Model and hold the team accountable for providing the highest level of customer service in the industry and living the Crash Champions Total Sales Attitude (TSA) daily.
- Recruit, manage, and develop employees for future growth within our organization.
- Measures quality standards by performing in-process and final quality checks.
- Facilitates and nurtures relationships with insurance accounts, agents,



and customers.
- Excels in a fast-paced, competitive work environment while ensuring positive employee morale and creating and instilling a sense of urgency in the team to exceed goals.
- Ensure that the shop is maintained correctly and organized.
- Create and develop new/future leaders.
**Qualifications**
- Knowledge of the collision industry, including knowledge of procedures and requirements for a variety of insurance carriers
- 10+ years of operations experience
- 5+ years of people management experience required
- Driven personality, eager to grow, and able to work well under pressure
- Experience using CCC One
- Strong problem-solving skills
**Benefits**
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Group Life Insurance
- Disability Insurance
- 401k Retirement Plan with match
- Referral Bonus (Crash From Crash)
- 5 Paid Holidays
We are committed to providing competitive compensation for this role. The presente offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
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**Posted Min Pay Rate** USD $140,000.00/Yr.
**Posted Max Pay Rate** USD $200,000.00/Yr.
**ID**
**Category** Operations Management
**Position Type** Regular Full-Time
**Remote** No
**Posted Min Pay Rate** USD $140,000.00/Yr.
**Posted Max Pay Rate** USD $200,000.00/Yr.
**Prioritization** Tier 2 - Staffing Needs

📌 Operations Director (Chihuahua)
🏢 Crash Champions
📍 Chihuahua