**Job Title**: Guest Service Agent
**Department**: Front Office
**Reports To**: House Manager
**Location**: Hotel Parian, Colonia Roma, CDMX
**Position Summary**:
Hotel Parian is a boutique hotel with 19 thoughtfully designed rooms located in the heart of Colonia Roma. As a Guest Service Agent, you will be the face of our property, offering warm welcomes, personalized service, and seamless support throughout the guest journey. This role requires a high level of hospitality, attention to detail, and a passion for creating memorable experiences in a refined, artistic setting.
**What We Offer**:
- A creative and inclusive work environment in a historic property
- Opportunities for growth and professional development
- Employee discounts
- Competitive salary and performance bonuses
**Compensation**:
$13,000
**Responsibilities**:
**Key Responsibilities**:
- Greet guests with warmth and professionalism upon arrival and throughout their stay.
- Perform check-in and check-out procedures efficiently using the hotel’s PMS (Property Management System).
- Provide accurate information about hotel services, Pasaje Parian, and the surrounding Roma neighborhood.
- Handle guest requests, inquiries, and complaints with grace, discretion, and promptness.
- Coordinate with Housekeeping, Maintenance, and other departments to ensure guest needs are met.
- Process payments and maintain accurate billing records.
- Maintain the front desk area clean, organized,



and stocked with necessary supplies.
- Anticipate guest needs and personalize interactions based on preferences and context.
- Assist with concierge services: bookings, reservations, and local recommendations.
- Promote hotel services such as spa treatments, private tours, and breakfast options.
- Adhere to safety, security, and emergency procedures.
**Qualifications**:
**Qualifications & Skills**:
- Previous experience in front desk, guest services, or hospitality (1 year preferred).
- Excellent communication skills in Spanish and English.
- Strong customer service orientation and problem-solving skills.
- Familiarity with hotel software is a plus.
- Professional appearance and demeanor.
- Ability to work versátil schedules, including weekends and holidays.
- Knowledge of Colonia Roma and CDMX's cultural offerings is highly valued.
**About Company**
Hotel Parian es un hotel boutique con 19 habitaciones únicas, ubicado dentro del histórico Pasaje Parian en la colonia Roma, CDMX. Ofrecemos una hospitalidad personalizada y con un toque artístico, que combina la cultura local con una elegancia atemporal.
Nuestra misión es crear experiências significativas para nuestros huéspedes a través de la calidez, la creatividad y la atención a los detalles. Valoramos la integridad, el servicio y un ambiente de trabajo en equipo donde las personas realmente se preocupan por nuestros huéspedes y entre sí.

📌 Guest Services Representative (Ciudad de México)
🏢 Hotel Parián
📍 Ciudad de México