Descripción y detalle de las actividades
Leader in Automotive Accessories is looking for motivated, energetic customer service agents to staff its US-based customer service center. Applicants must demonstrate a strong sense of professionalism and represent the organization in a courteous way. The customer service agent acts as a representative of the organization and liaison to customers and retailers, provides product information, and resolves customer service issues with courtesy, accuracy, and effectiveness. This is a full time position offering competitive compensation, full benefits, performance bonus based on customer metrics, and opportunity for growth.
**Responsibilities include**:
- Provide product information and troubleshoot installation issues
- Follow up outstanding issues, inquiries and order status
- Assist with and process orders, refunds, exchanges
- Create repair dispatches for customer and manage through completion
- Answer questions about warranties and terms of sale
- Act as a company gatekeeper and good steward of the organization
- Meet minimum expectations of up to 100 phone calls, tickets and sales per day
- Continually maintain thorough understanding of all company products,



services and pricing
- Other duties as assigned
Experiência y requisitos
**Qualifications**
- Strong phone and customer service skills
- Ability to work well in a team environment
- Attentive, positive & detail oriented with outstanding communication skills
- Be comfortable handling high-stress situations including upset customers, large call volumes and prolonged busy periods
- Customer orientation and ability to respond to customers effectively
- Energetic, can-do attitude with an eagerness to learn and improve
- Ability to multi-task, prioritize, and time-manage effectively
- Solid computer skills
- Minimum two years of call center experience
- High School Degree
Recommended
Automotive Experience a plus
Beneficios
- Incentivos de acuerdo a la LFT
**Número de vacantes** 5
**Área** Administración
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Tiempo Completo
**Estudios** Carrera técnica
**Inglés**Hablado: Avanzado, Escrito: Avanzado
**Edad** 25 - 40 años
**Disponibilidad p. viajar** No

📌 Customer Service Agent (Tijuana)
🏢 Moda para Autos, de C.V.
📍 Tijuana