As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
- What You'll Do:
- Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service.- Provision new and existing customer features and ensure timely delivery.- Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.- Perform audits of customer subscriptions and features to ensure accuracy.- Assist with internal security and access control audits.- Create process and troubleshooting documentation for the internal teams to reference.- Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.- Provide provisioning-specific product knowledge to the greater technical support team through trainings, Q&A;, and documentation- Leverage internal technical expertise, including development engineers, knowledge base,



and other internal tools to provide the most effective solutions to customer provisioning issues.-
- What You'll Need:
- 2+ years of customer support, technical support, system administration or related customer facing role.- Professional fluency with the English language- Familiarity with different scripting languages.- Passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment.- Ability to learn new technologies quickly.- Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)- Ability to work independently with little direct supervision and as a part of a team.- Outstanding analytical and organizational abilities.- Ability to remain calm, composed and articulate when dealing with tough customer situations.- Ability to manage tight deadlines and variable workload while maintaining an acute attention to detail.
- #LI-Remote
- #LI-RL1
Benefits of Working at CrowdStrike:
- Remote-friendly and adaptable work culture- Market leader in compensation and equity awards- Comprehensive physical and mental wellness programs- Competitive vacation and holidays for recharge- Paid parental and adoption leaves- Professional development opportunities for all employees regardless of level or role- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections- Vibrant office culture with world class amenities- Great Place to Work Certified across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
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📌 Provisioning Engineer (Remote, Mex) (México)
🏢 Crowdstrike
📍 México