Hach
- Location
Naucalpan, Mexico
- Category
Customer Support
- Job Id
R
Imagine yourself
- Growing your expertise and expanding your skillset with every project.
- Joining a company with a proven track record of success and an exciting future.
- Contributing to a brighter, more sustainable future.
As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a integral scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth.
We offer:
- 12days of vacation
- Flexible working hours.
- Professional onboarding and training options.
- Powerful team looking forward to working with you.
- Career coaching and development opportunities.
Reporting to the Technical Service Manager_,_ the Technical Service Engineer is responsible for conducting service, repair and/or installation of products at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. The Technical Service Engineer also diagnoses system failures and determines most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory.
This position is part of the Technical Service Department located in CDMX, Mexico_ _and will be in the field, covering all Mexico (80% traveling, mostly in CDMX area - 20% in the office).
**In this role, a typical day will look like**:




- Repair customer equipment within the committed timeframe, meeting the highest quality standards established by the company.
- Accurately diagnose technical issues and provide effective, timely, and sustainable solutions.
- Strictly adhere to established work procedures, promoting operational discipline and process standardization.
- Document all services performed through clear and complete technical reports, and submit them in a timely manner.
- Actively participate in continuous improvement initiatives, both technical and administrative, that support the development of the department.
- Interact professionally with both internal and external customers to effectively resolve any issues related to equipment repair.
- Provide technical training to new team members or staff from other departments, based on operational needs.
- Train customers on the proper use, handling, and best practices for operating their equipment.
- Comply with work schedules in a punctual and responsible manner.
- Foster a respectful, collaborative, and professional work environment at all times.
- Properly manage spare parts, tools, and other assigned resources.
- Provide remote support when required.
- Coordinate with other departments (sales, logistics, technical support, administration) to ensure comprehensive follow-up on service cases.




- Maintain productivity levels in alignment with departmental targets.
- Support the preparation of service quotations as needed.
- **
The essential requirements of the job include**:
- Willing to travel up to 80% of the time
- At least 1 year of experience as a Field Engineer in the medical, industrial, laboratory, or water quality industries.
- Proficiency in reading and understanding electronic schematics and diagrams.
- Proficient in English: 80% reading, 60% speaking, 80% writing.
- Valid passport required; visa preferred but not mandatory.
Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Verlato's vibrant global network of 16,000 associates, you join a unique culture and work environment _where purpose meets possibility_: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources—and building rewarding careers along the way.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
**Unsolicited Assistance

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