**Role**
We are seeking a motivated, upbeat and results-driven person who wants to serve Gym Owners grow their business.
**Responsibilities**
Client Relationship Management
- Own all assigned accounts with a maximum portfolio of 30 accounts
- Serve as the primary point of contact and trusted advisor
- Conduct strategic calls based on client preference and service level
- Send weekly happiness survey to all clients you manage
- Maintain proactive communication cadence
- Celebrate client wins and sales milestones
Strategic Account Growth
- Develop and execute account retention strategies to increase client lifetime value
- Identify upselling and cross-selling opportunities to increase client lifetime value
- Present data-driven insights and recommendations during client meetings
- Coach clients on marketing strategies including paid and organic tactics
- Coach clients on sales strategies to improve lead nurture and lead conversion
Performance Monitoring & Reporting
- Track and report on key client metrics
- Monitor client communication signals including tone, body language, response time, and non-verbal cues
- Maintain detailed client health scores and churn risk assessments
- Provide weekly performance summaries to leadership team
Internal Coordination
- Serve as the communication bridge between clients and internal delivery teams
- Coordinate with fulfillment teams to ensure seamless service delivery
- Escalate technical issues and client concerns to appropriate department heads
- Participate in cross-functional team meetings and strategic planning sessions
Client Success & Retention
- Implement retention strategies during critical client lifecycle phases
- Address client objections and concerns using the "Question First" methodology




- Execute vanguarding techniques to resolve concerns before they become problems
- Maintain detailed documentation of client preferences, communication styles, and business objectives
- Serve as the primary point of contact and trusted advisor for all client communications
- Conduct bi-monthly, monthly, or quarterly strategic calls based on client preference and service level
- Send weekly happiness survey to all clients you manage
- Maintain proactive communication cadence including 2x monthly direct messages and scheduled check-ins
- Celebrate client wins and sales milestones
**REQUIREMENTS**
Experience & Background
- 2+ years of account management, customer success, or client relationship management experience
- Previous experience in digital marketing agencies, gym owner or gym manager
- Demonstrated track record of managing 20+ client accounts simultaneously
- Experience with gyM/Fitness industry clients is a plus but not required
Technical Skills
- Proficiency in CRM systems (GoHighLevel/GHL)
- Experience with project management tools (ClickUp)
- Comfortable with Google Workspace (Calendar, Drive, Sheets)
- Strong understanding of digital marketing concepts (Meta Ads, social media content, SEO, PPC, etc)
- Ability to interpret marketing performance data and KPIs
- Strong understanding of sales process and ways to improve lead nurture and lead conversion
- Strong knowledge of how to create irresistible offers
Communication & Interpersonal Skills




- Exceptional written and verbal communication skills
- Ability to adapt communication style to different client personalities and preferences
- Experience conducting video calls and presentations with business owners
- Conflict resolution and problem-solving capabilities
- Cultural awareness for working with diverse client base
Mindset & Work Style
- **Proactive vs. Reactive**: Must demonstrate proactive communication and anticipate client needs
- **Coach vs. Consultant**: Ability to ask strategic questions to help clients reach their own conclusions
- **Growth Mindset**: Comfortable with ambiguity and continuous learning in evolving industry
- **Time Management**: Strong organizational skills with ability to manage multiple priorities and deadlines
**RESULTS & KPIs**
Primary KPIs
- Client Retention Rate: Maintain 95%+ annual retention rate
- Net Churn Rate: Keep monthly churn below 5% of total MRR
- Account Growth: Upsell one client per month (GR Marketing only) to dual services
- Client Testimonial: Get 1 customer per month to film testimonial video or write a review on FB page.
Secondary KPIs
- Response Time: Maintain sub-4 hour response during business hours
- Client Health Score: Keep 85%+ of accounts in "green" health status
- Client Satisfaction: Achieve 8.5+ average NPS score across managed accounts
Activity Metrics
- Communication Touchpoints: Complete 2x monthly proactive outreach to all accounts
- Strategic Calls: Conduct scheduled calls with 100% of accounts per their cadence preference
**SUCCESS FACTORS**
What Great Looks Like
- Clients proactively refer new business because of exceptional relationship management
- Internal teams seek your input on client strategy because of deep account knowledge
- Y

📌 Account Manager (Marketing Agency) (México)
🏢 Gym Reinforcements
📍 México